TERMS & CONDITION

TERMS & CONDITION

BOOKINGS AND CANCELLATIONS

The rates published on the www.padovaresidence.com website are for the entire stay and are inclusive of VAT (and all other taxes); the TOURIST TAX payable to the municipality of Padova IS NOT INCLUDED, and must always be paid in cash on arrival. 
To book your stay in a PadovaResidence apartment, a down payment of 30% of the total cost of your stay is required; the remainder is payable on check-in. Payment of this deposit implies consent to all the terms and conditions listed on this page. Confirmation of your booking will be emailed to you by PadovaResidence once your deposit has been credited. 
Unless otherwise indicated, all our rates include utilities and bed linen for the apartment. The cost of air conditioning is not included, and will be charged separately. Bookings must be guaranteed by a valid credit card or by payment of a cash deposit. 
In the event of cancellation up to 40 days before your arrival, the entire deposit will be refunded. Up to 20 days before the arrival date, 50% will be refunded, and after this date, the entire deposit will be forfeited. When a booking has not been canceled and the guest does not check in, only the deposit is forfeited.

PAYMENT METHODS

We accept payment by Visa, MasterCard or PayPal. Transfers to our bank account and PayPal payments must be net of all bank charges for both transmission and reception. The payee reference for the transfer should be PadovaResidences.a.s. We also accept cash payments, which must not exceed 2.999,00 Euro per transaction.

CHECK-IN AND CHECK-OUT TIMES

Check-in is between 15:00 and 19:00, and check-out is by 10:00. We will meet you in person at the apartment to hand over the keys, so we ask you please to let us know your estimated arrival time in advance. At the time of booking, we ask our guests to leave us a mobile phone number which will be active during their stay in Padua, in case we need to get in touch.
Arrivals and departures outside these times are possible subject to availability, if agreed in advance, and may incur a supplementary charge. Check-in after 19:00 is subject to an extra charge of 30,00 Euro.
Before checking out, we ask you to leave the kitchen clean, as you found it on arrival. Please remove all your belongings and dispose of waste in the differentiated bins which you will be shown on arrival.

DEPOSIT

On check-in you will be asked for a deposit to ensure the keys are returned and the apartment is left in an appropriate state. This varies according to the apartment and the length of stay. At the time of check-in we will provide you with a clean apartment in excellent condition. If on entering the apartment you find something you don’t think is correct, please inform us immediately.

CONTRACT

On check-in we will ask you to sign the rental contract in Italian, backed by the Italian Civil Code. On request we can furnish you with an English translation of the contract, but the Italian version will be binding. Italian law stipulates that rental contracts for longer than one month must be registered. For registration you will need your Italian tax ID number (if you haven’t already got one we’ll explain how to apply).

WHAT TO EXPECT IN THE APARTMENT ON ARRIVAL

All our apartments are supplied with cotton bed linen, blankets and duvets, clean towels (a bath towel, a medium and a small towel per person, a bathmat and a tea towel), a washing machine and a fully-equipped kitchen for food preparation, complete with pots and pans, crockery, glasses and cutlery.
Some apartments also have dishwashers. You’ll find a welcome pack with everything you need for the first night: coffee, tea, infusions, sugar, toilet paper, soap and washing-up liquid. For longer stays you can buy your groceries in the local shops (when you check in we’ll give you a map with these indicated.
We cannot accept animals, even small-sized ones. All our apartments are non-smoking.

INTERNET

All our apartments provide a wifi connection free of charge.

VISITS

Regional law obliges all guests to be identified by a valid identity document with photographs, such as a passport or a European ID card. Only guests registered in this way at the time of check-in may stay in our apartments. If you are expecting visitors, we ask you to please inform us in advance.
Our apartments are rented for normal domestic use, and it is explicitly prohibited to use them as a meeting place for commercial activities. Accommodation of more people than those agreed and registered will result in the immediate termination of the rental agreement and the stay.

COMPETENT COURT

As stipulated by law, these terms and conditions, alongside the Italian version, and the provision of services by us, will be regulated and interpreted in compliance with Italian law. Any dispute arising from these terms, the general conditions and our services will be handled exclusively by the competent court of Padova (Italy).

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